MackTak.com | Return/Exchange Policy

MackTaks number one priority is to make the shopping experience smooth and satisfactory for our
customers. We offer authenticity and the best quality for our products. Dresses are carefully inspected
for defects and flaws by different departments prior to shipping to avoid a hassle. We understand that
online shopping can be quite risky due to different size, color or cut but do not hesitate, we have you
covered. MackTak offers return/exchange on your dress for any other dress, size, color, or style. You
have 7 days to notify us that you want to return/exchange the dress upon receiving the dress. For
returns there will be a 15% restocking fee charge, for an exchange there is no restocking fee charges.
We will not accept returns/exchanges after the time has passed under any circumstances. International
customers will be held liable for country taxes with every exchange. All dresses should be brand
new/unused/unaltered with original tags and packaging. You will receive store credit that can be used
anytime but the full amount has to be used and no money will be returned. You can use your credit
towards one or two purchases if you have a balance in your credit. If you have seen another dress you
prefer, we must first receive the first dress in order to mail out the second dress but please first confirm
that we have the second dress in stock. If we do not have a dress you want in stock, you can keep your
store credit for future use. You must first contact us via email [email protected] or you can call us at
(347) 506-0809 to receive an Exchange Authorization Number (EA#) in order to ship us the dress you are
exchanging/returning. You must ship the dress within 3 business days upon receiving the EA# and email
us the tracking number within the time frame of 3 days. The EA # should be clearly written on the box
for the receiving department to accept the package; if you ship without an Exchange/ Return
Authorization Number (EA#) the package will not be accepted and sent back to you. All refused packages
will be the customer’s responsibility and MackTak will not hold any kind of responsibility. Return/
Exchange policy is not for special orders, sale items, markdowns, clearance items, etc. There is no return
or exchanges on sale items!